FAQs

When can I expect my order to ship and arrive?
All items are made to order and will ship within 2 - 7 business days after your order is placed. The time it takes to receive your order varies depending upon your region, weather, and speed of the shipping carrier. Typically it takes about 2 - 5 business days to reach you once shipped.

Can I rush my order?
Not at this time. We know that everyone is looking forward to receiving their items, which is why our policy is to process orders in the order in which they were received. If you have questions about whether you will receive your order by a specific date, please contact us before placing your order.

Do you accept custom or personalized orders?
We are always adding new items to the shop, and would love to hear your ideas! Our perspective on style is that it is an outward representation of self, so if you are looking for something specific, please reach out to us at chai.tide.apparel@gmail.com and we'll see what we can do.

Do you collaborate with bloggers, brand reps, fashion influencers, or other small shops?
Absolutely! We are always happy to collaborate with others who share our vision and love our products! Send us an email at chai.tide.apparel@gmail.com and we'd be happy to chat! Alternatively, you can also reach out to us on social media via Instagram or Facebook @chaitideapparel

Sizing Details
We have created a sizing guide that details the exact measurements of our apparel and tips to assist with finding your perfect fit. Please view our Sizing Guide here: https://chai-tide-apparel.myshopify.com/pages/size-fit

Care Instructions
Because our designs are printed directly onto the garment, they can safely be placed in the washing machine and dryer (a total necessity for kids clothing, if you ask us!). However, to keep your clothing looking great longer, we recommend always washing inside out with cold water using the gentle cycle and tumble drying on low (or just hang to dry). If ironing is necessary, iron inside-out on the lowest setting. Do not bleach and do not dry-clean.

Changes to Order or Cancellations
If you need to cancel your order, please do so within 1 hour of ordering as production may have already begun on your shirt. All items are made to order, so we are unable to accept cancellations once the item has been started. 
If you made an error with the shipping address or any contact information, please message us ASAP and we will do our best to make the correction for you.
Thank you for understanding.

Returns and Exchanges
All items are made to order and therefore all sales are final unless there is an error on our part.